{"id":262,"date":"2026-11-10T18:00:53","date_gmt":"2026-11-10T17:00:53","guid":{"rendered":"https:\/\/www.duokim.com\/help\/"},"modified":"2026-11-12T15:34:00","modified_gmt":"2026-11-12T14:34:00","slug":"help","status":"publish","type":"page","link":"https:\/\/www.duokim.com\/en\/help\/","title":{"rendered":"Help and FAQs"},"content":{"rendered":"<section class=\"wp-block-group dk-cap-pagina is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-molla is-layout-flow wp-block-group-is-layout-flow\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inici<\/span><\/p><\/nav>\n<\/div><p class=\"dk-kicker wp-block-paragraph\">Help<\/p><h1 class=\"wp-block-heading\">Help and FAQs<\/h1><p class=\"dk-intro wp-block-paragraph\">Short answers, grouped by topic, with a link to the page that explains it best.<\/p><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-cap-seccio is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Account<\/h2><\/div><div class=\"wp-block-group dk-faq is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is duokim?<\/summary><p class=\"wp-block-paragraph\">A personal productivity assistant: it brings together your messages, calendar, tasks, notes and contacts, and links everything up. Kim suggests the next step.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I get into duokim?<\/summary><p class=\"wp-block-paragraph\">Right now, with an invite to the private beta.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/beta\/\">Request your invite<\/a><\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I delete my account?<\/summary><p class=\"wp-block-paragraph\">From your account settings in the app, or by writing to us without the app. You have a 7-day grace period.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/legal\/delete-account\/\">Delete your account<\/a><\/p><\/details><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio dk-seccio-franja is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-cap-seccio is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Kim<\/h2><\/div><div class=\"wp-block-group dk-faq is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Who is Kim?<\/summary><p class=\"wp-block-paragraph\">Duokim's assistant: it reads what you let it see and prepares replies, tasks and appointments for you.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/kim\/\">Kim<\/a><\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does Kim do things on its own?<\/summary><p class=\"wp-block-paragraph\">No. By default, Kim only suggests. You approve, edit or discard, and everything can be undone.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I use duokim without AI?<\/summary><p class=\"wp-block-paragraph\">Yes. On the Free plan, Kim sorts using automatic rules and doesn't use AI.<\/p><\/details><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-cap-seccio is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Integrations<\/h2><\/div><div class=\"wp-block-group dk-faq is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which tools can I connect today?<\/summary><p class=\"wp-block-paragraph\">Email (Gmail, Outlook and other IMAP accounts). The rest are arriving as they come out of testing.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/integrations\/\">Integrations<\/a><\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does it work with personal WhatsApp?<\/summary><p class=\"wp-block-paragraph\">No: Meta doesn't allow it to be automated. Duokim opens WhatsApp with the text ready and you send it.<\/p><\/details><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio dk-seccio-franja is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-cap-seccio is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Data<\/h2><\/div><div class=\"wp-block-group dk-faq is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where is my data?<\/summary><p class=\"wp-block-paragraph\">The main service runs in the European Union. Some technical providers are outside it; the list is public.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/legal\/subprocessors\/\">Sub-processors<\/a><\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you use my data to train AI?<\/summary><p class=\"wp-block-paragraph\">We don't use your data to train general-purpose models.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/legal\/ai-policy\/\">AI use policy<\/a><\/p><\/details><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-cap-seccio is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Pricing<\/h2><\/div><div class=\"wp-block-group dk-faq is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How much does it cost?<\/summary><p class=\"wp-block-paragraph\">During the private beta we publish the plans planned for launch. No plans can be purchased right now.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/pricing\/\">Pricing<\/a><\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is your own AI key (BYOK)?<\/summary><p class=\"wp-block-paragraph\">You connect the account of an AI provider you already pay for; Kim uses it and you don't use up your plan's allowance.<\/p><\/details><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio dk-seccio-franja is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-cap-seccio is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Beta<\/h2><\/div><div class=\"wp-block-group dk-faq is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a mobile app?<\/summary><p class=\"wp-block-paragraph\">Duokim works in your phone's browser. The iOS and Android app is on its way.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which email should I connect?<\/summary><p class=\"wp-block-paragraph\">A test or secondary account: it's a beta.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I report a bug?<\/summary><p class=\"wp-block-paragraph\">With a screenshot and a sentence: where you were, what you expected, what happened, phone or computer.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/contact\/\">Contact<\/a><\/p><\/details><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-crida is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\">Your duo is waiting.<\/h2><p class=\"wp-block-paragraph\">Request your invite to the private beta. We'll reply by email.<\/p><p class=\"dk-botons wp-block-paragraph\"><a class=\"dk-boto dk-boto-b\" href=\"\/en\/beta\/\">Request your invite<\/a><\/p><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Help Help and FAQs Short answers, grouped by topic, with a link to the page that explains it best. Account Kim Integrations Data Pricing Beta Your duo is waiting. Request your invite to the private beta. We'll reply by email. Request your invite<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_vg_translation_of":"36","_vg_lang":"en-us","_vg_wpml_state":"{\"lang\":\"en-us\",\"trid\":\"80\",\"src\":\"ca\"}"},"class_list":["post-262","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/comments?post=262"}],"version-history":[{"count":3,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/262\/revisions"}],"predecessor-version":[{"id":830,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/262\/revisions\/830"}],"wp:attachment":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/media?parent=262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}