{"id":271,"date":"2026-11-10T18:01:24","date_gmt":"2026-11-10T17:01:24","guid":{"rendered":"https:\/\/www.duokim.com\/contact\/"},"modified":"2026-11-12T15:34:14","modified_gmt":"2026-11-12T14:34:14","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.duokim.com\/en\/contact\/","title":{"rendered":"Contact and support"},"content":{"rendered":"<section class=\"wp-block-group dk-cap-pagina is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-molla is-layout-flow wp-block-group-is-layout-flow\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inici<\/span><\/p><\/nav>\n<\/div><p class=\"dk-kicker wp-block-paragraph\">Contact and support<\/p><h1 class=\"wp-block-heading\">Let's talk<\/h1><p class=\"dk-intro wp-block-paragraph\">Beta support, bugs, privacy or press: write to us and we'll reply by email.<\/p><p class=\"dk-botons wp-block-paragraph\"><a class=\"dk-boto dk-boto-p\" href=\"#formulari\">Write to us<\/a><\/p><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Direct contact<\/p><h2 class=\"wp-block-heading\">Email and address<\/h2><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><ul class=\"dk-llista-check wp-block-list\"><li><strong>Email:<\/strong> <a href=\"mailto:jepi@innovandia.com\">jepi@innovandia.com<\/a><\/li><li><strong>Postal address:<\/strong> INNOVANDIA, SLU \u00b7 Carrer Prat de la Creu, 77, AD500 Andorra la Vella (Principality of Andorra)<\/li><\/ul><p class=\"dk-suau wp-block-paragraph\">You can also use the <a href=\"#formulari\">form<\/a>, choosing a subject.<\/p><\/div><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio dk-seccio-franja is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-targetes is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-messages-square\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Beta support<\/h3><p class=\"wp-block-paragraph\">If you're a tester and something isn't working, explain it in the form with the subject \u00abBeta support\u00bb.<\/p><\/div><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-shield-check\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Privacy and rights<\/h3><p class=\"wp-block-paragraph\">To exercise your data rights or delete your account without the app.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/en\/legal\/privacy\/\">Privacy policy<\/a><\/p><\/div><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-mail\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Press and partnerships<\/h3><p class=\"wp-block-paragraph\">For media, partners and partnership proposals.<\/p><\/div><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Found a bug?<\/p><h2 class=\"wp-block-heading\">How to report it<\/h2><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\">A screenshot and a sentence for each of these help us find it straight away:<\/p><ul class=\"dk-llista-check wp-block-list\"><li>Where you were<\/li><li>What you expected<\/li><li>What happened<\/li><li>Whether you were on your phone or computer<\/li><\/ul><\/div><\/div><\/div><\/section><section id=\"formulari\" class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Form<\/p><h2 class=\"wp-block-heading\">Write to us<\/h2><p class=\"dk-intro wp-block-paragraph\">We'll reply by email.<\/p><p class=\"dk-nota wp-block-paragraph\">INNOVANDIA, SLU \u00b7 Carrer Prat de la Creu, 77, AD500 Andorra la Vella (Principality of Andorra)<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-formulari is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f192-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"192\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/271#wpcf7-f192-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" toolname=\"consultaContacte\" tooldescription=\"Send an enquiry to duokim (beta support, bugs, privacy, press); a member of the team will reply.\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"192\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f192-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_dk_t\" value=\"1794509327.26c1dbcc88f18e21\" \/>\n<\/fieldset>\n<div class=\"dk-camp\"><label for=\"f-nom\">Name<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"f-nom\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><\/div>\n<div class=\"dk-camp\"><label for=\"f-correu\">Email address<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"correu\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"f-correu\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correu\" \/><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-motiu\">Subject<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"motiu\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"f-motiu\" aria-required=\"true\" aria-invalid=\"false\" name=\"motiu\"><option value=\"\">Choose an option<\/option><option value=\"Beta support\">Beta support<\/option><option value=\"Report a bug\">Report a bug<\/option><option value=\"Privacy and data\">Privacy and data<\/option><option value=\"Press and partnerships\">Press and partnerships<\/option><option value=\"Something else\">Something else<\/option><\/select><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-missatge\">Message<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"missatge\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"f-missatge\" aria-required=\"true\" aria-invalid=\"false\" name=\"missatge\"><\/textarea><\/span><\/div>\n<div class=\"dk-acceptacio\"><span class=\"wpcf7-form-control-wrap\" data-name=\"privadesa\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privadesa\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read the <a href=\"\/en\/legal\/privacy\/\">privacy policy<\/a> and agree that INNOVANDIA, SLU may process my data to reply to me.<\/span><\/label><\/span><\/span><\/span><\/div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner dk-boto dk-boto-p\" type=\"submit\" value=\"Send message\" \/><span class=\"dk-hp\" aria-hidden=\"true\"><label>Web <input type=\"text\" name=\"dk_web\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" toolparamdescription=\"Control field: leave it empty\"><\/label><\/span><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Contact and support Let's talk Beta support, bugs, privacy or press: write to us and we'll reply by email. Write to us Direct contact Email and address You can also use the form, choosing a subject. Beta support If you're a tester and something isn't working, explain it in the form with the subject \u00abBeta ... <a title=\"Contact and support\" class=\"read-more\" href=\"https:\/\/www.duokim.com\/en\/contact\/\" aria-label=\"Read more about Contact and support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_vg_translation_of":"42","_vg_lang":"en-us","_vg_wpml_state":"{\"lang\":\"en-us\",\"trid\":\"92\",\"src\":\"ca\"}"},"class_list":["post-271","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/comments?post=271"}],"version-history":[{"count":4,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/271\/revisions"}],"predecessor-version":[{"id":832,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/271\/revisions\/832"}],"wp:attachment":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/media?parent=271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}