{"id":336,"date":"2026-11-10T18:16:01","date_gmt":"2026-11-10T17:16:01","guid":{"rendered":"https:\/\/www.duokim.com\/legal\/delete-account\/"},"modified":"2026-11-12T17:28:21","modified_gmt":"2026-11-12T16:28:21","slug":"delete-account","status":"publish","type":"page","link":"https:\/\/www.duokim.com\/en\/legal\/delete-account\/","title":{"rendered":"Delete your account"},"content":{"rendered":"<section class=\"wp-block-group dk-cap-pagina is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-molla is-layout-flow wp-block-group-is-layout-flow\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inici<\/span><\/p><\/nav>\n<\/div><p class=\"dk-kicker wp-block-paragraph\">Legal<\/p><h1 class=\"wp-block-heading\">Delete your account<\/h1><p class=\"dk-intro wp-block-paragraph\">How to delete your Duokim account and your data, with or without the app.<\/p><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-text-legal is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-esborrany is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong>Draft pending validation.<\/strong> Text written by induSmart.digital; it must be reviewed by a lawyer and by INNOVANDIA, SLU, which will validate it in writing before launch. The Companies Register entry number is still missing.<\/p><\/div><p class=\"dk-nota wp-block-paragraph\">Last updated: 12 November 2026<\/p><h2 class=\"wp-block-heading\">Your Duokim account<\/h2><p class=\"wp-block-paragraph\">This page explains how to delete your <strong>Duokim<\/strong> account, the service provided by <strong>INNOVANDIA, SLU<\/strong>, and the data associated with it.<\/p><h2 class=\"wp-block-heading\">From the app<\/h2><ul class=\"wp-block-list\"><li>Open Duokim and go to your account settings.<\/li><li>Choose \u00abDelete account\u00bb and confirm.<\/li><li>You have a 7-day grace period to undo it, by signing back in to your account.<\/li><\/ul><h2 class=\"wp-block-heading\">Without the app<\/h2><p class=\"wp-block-paragraph\">Fill in this form from the email address you used to create the account. Before deleting it, we'll confirm by email that it's you.<\/p><div class=\"wp-block-group dk-formulari is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f612-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"612\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/336#wpcf7-f612-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"612\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f612-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_dk_t\" value=\"1794509345.ac4cb3d0dc5c0855\" \/>\n<\/fieldset>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-correu\">Account email<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"correu\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"f-correu\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correu\" \/><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-motiu-elim\">Why are you leaving <span class=\"dk-opc\">(optional)<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"motiu_elim\"><textarea cols=\"40\" rows=\"3\" maxlength=\"500\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"f-motiu-elim\" aria-invalid=\"false\" name=\"motiu_elim\"><\/textarea><\/span><\/div>\n<div class=\"dk-acceptacio\"><span class=\"wpcf7-form-control-wrap\" data-name=\"privadesa\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privadesa\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read the <a href=\"\/en\/legal\/privacy\/\">privacy policy<\/a> and understand that, once confirmed, deletion becomes permanent after 7 days.<\/span><\/label><\/span><\/span><\/span><\/div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner dk-boto dk-boto-p\" type=\"submit\" value=\"Request deletion\" \/><span class=\"dk-hp\" aria-hidden=\"true\"><label>Web <input type=\"text\" name=\"dk_web\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" toolparamdescription=\"Control field: leave it empty\"><\/label><\/span><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><p class=\"wp-block-paragraph\">You can also request it by writing to <a href=\"mailto:jepi@innovandia.com\">jepi@innovandia.com<\/a> from your account's email address.<\/p><h2 class=\"wp-block-heading\">What gets deleted<\/h2><p class=\"wp-block-paragraph\">Your account, preferences, the content you've created in Duokim and the data we've obtained from connected tools, plus the keys for those integrations.<\/p><h2 class=\"wp-block-heading\">What's kept and for how long<\/h2><p class=\"wp-block-paragraph\">During the 7-day grace period, everything, in case you change your mind. After that, only what the law requires us to keep (for example, invoices, once there are paid plans), blocked and for the legal period.<\/p><h2 class=\"wp-block-heading\">Before you delete it<\/h2><p class=\"wp-block-paragraph\">You can export your data from the app. Disconnecting Duokim from your tools (Google, Microsoft\u2026) can also be done from your account permissions in each tool.<\/p><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Legal Delete your account How to delete your Duokim account and your data, with or without the app. Draft pending validation. Text written by induSmart.digital; it must be reviewed by a lawyer and by INNOVANDIA, SLU, which will validate it in writing before launch. The Companies Register entry number is still missing. Last updated: 12 ... <a title=\"Delete your account\" class=\"read-more\" href=\"https:\/\/www.duokim.com\/en\/legal\/delete-account\/\" aria-label=\"Read more about Delete your account\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":279,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_vg_translation_of":"85","_vg_lang":"en-us","_vg_wpml_state":"{\"lang\":\"en-us\",\"trid\":\"167\",\"src\":\"ca\"}"},"class_list":["post-336","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/comments?post=336"}],"version-history":[{"count":4,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/336\/revisions"}],"predecessor-version":[{"id":926,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/336\/revisions\/926"}],"up":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/pages\/279"}],"wp:attachment":[{"href":"https:\/\/www.duokim.com\/en\/wp-json\/wp\/v2\/media?parent=336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}