{"id":217,"date":"2026-11-10T18:01:24","date_gmt":"2026-11-10T17:01:24","guid":{"rendered":"https:\/\/www.duokim.com\/contacto\/"},"modified":"2026-11-12T15:27:48","modified_gmt":"2026-11-12T14:27:48","slug":"contacto","status":"publish","type":"page","link":"https:\/\/www.duokim.com\/es\/contacto\/","title":{"rendered":"Contacto y soporte"},"content":{"rendered":"<section class=\"wp-block-group dk-cap-pagina is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-molla is-layout-flow wp-block-group-is-layout-flow\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inici<\/span><\/p><\/nav>\n<\/div><p class=\"dk-kicker wp-block-paragraph\">Contacto y soporte<\/p><h1 class=\"wp-block-heading\">Hablemos<\/h1><p class=\"dk-intro wp-block-paragraph\">Soporte de la beta, errores, privacidad o prensa: escr\u00edbenos y te responderemos por correo.<\/p><p class=\"dk-botons wp-block-paragraph\"><a class=\"dk-boto dk-boto-p\" href=\"#formulari\">Escr\u00edbenos<\/a><\/p><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Contacto directo<\/p><h2 class=\"wp-block-heading\">Correo y direcci\u00f3n<\/h2><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><ul class=\"dk-llista-check wp-block-list\"><li><strong>Correo:<\/strong> <a href=\"mailto:jepi@innovandia.com\">jepi@innovandia.com<\/a><\/li><li><strong>Direcci\u00f3n postal:<\/strong> INNOVANDIA, SLU \u00b7 Carrer Prat de la Creu, 77, AD500 Andorra la Vella (Principado de Andorra)<\/li><\/ul><p class=\"dk-suau wp-block-paragraph\">Tambi\u00e9n puedes usar el <a href=\"#formulari\">formulario<\/a>, eligiendo el motivo.<\/p><\/div><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio dk-seccio-franja is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-targetes is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-messages-square\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Soporte de la beta<\/h3><p class=\"wp-block-paragraph\">Si eres tester y algo no funciona, expl\u00edcalo en el formulario con el motivo \u00abSoporte de la beta\u00bb.<\/p><\/div><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-shield-check\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Privacidad y derechos<\/h3><p class=\"wp-block-paragraph\">Para ejercer tus derechos sobre los datos o eliminar la cuenta sin la app.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/es\/legal\/privacidad\/\">Pol\u00edtica de privacidad<\/a><\/p><\/div><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-mail\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Prensa y colaboraciones<\/h3><p class=\"wp-block-paragraph\">Para medios, partners y propuestas de colaboraci\u00f3n.<\/p><\/div><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">\u00bfHas encontrado un error?<\/p><h2 class=\"wp-block-heading\">C\u00f3mo informar de \u00e9l<\/h2><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\">Una captura y una frase para cada cosa nos ayudan a encontrarlo enseguida:<\/p><ul class=\"dk-llista-check wp-block-list\"><li>D\u00f3nde estabas<\/li><li>Qu\u00e9 esperabas<\/li><li>Qu\u00e9 ha pasado<\/li><li>Si estabas en el m\u00f3vil o en el ordenador<\/li><\/ul><\/div><\/div><\/div><\/section><section id=\"formulari\" class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Formulario<\/p><h2 class=\"wp-block-heading\">Escr\u00edbenos<\/h2><p class=\"dk-intro wp-block-paragraph\">Te responderemos por correo.<\/p><p class=\"dk-nota wp-block-paragraph\">INNOVANDIA, SLU \u00b7 Carrer Prat de la Creu, 77, AD500 Andorra la Vella (Principado de Andorra)<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-formulari is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f191-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"191\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/217#wpcf7-f191-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" toolname=\"consultaContacte\" tooldescription=\"Env\u00eda una consulta a duokim (soporte de la beta, errores, privacidad, prensa); responde una persona del equipo.\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"191\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f191-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_dk_t\" value=\"1794509321.520c6f607a0fb889\" \/>\n<\/fieldset>\n<div class=\"dk-camp\"><label for=\"f-nom\">Nombre<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"f-nom\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><\/div>\n<div class=\"dk-camp\"><label for=\"f-correu\">Correo electr\u00f3nico<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"correu\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"f-correu\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correu\" \/><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-motiu\">Motivo<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"motiu\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"f-motiu\" aria-required=\"true\" aria-invalid=\"false\" name=\"motiu\"><option value=\"\">Elige una opci\u00f3n<\/option><option value=\"Soporte de la beta\">Soporte de la beta<\/option><option value=\"Informar de un error\">Informar de un error<\/option><option value=\"Privacidad y datos\">Privacidad y datos<\/option><option value=\"Prensa y colaboraciones\">Prensa y colaboraciones<\/option><option value=\"Otra cosa\">Otra cosa<\/option><\/select><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-missatge\">Mensaje<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"missatge\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"f-missatge\" aria-required=\"true\" aria-invalid=\"false\" name=\"missatge\"><\/textarea><\/span><\/div>\n<div class=\"dk-acceptacio\"><span class=\"wpcf7-form-control-wrap\" data-name=\"privadesa\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privadesa\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo la <a href=\"\/es\/legal\/privacidad\/\">pol\u00edtica de privacidad<\/a> y acepto que INNOVANDIA, SLU trate mis datos para responderme.<\/span><\/label><\/span><\/span><\/span><\/div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner dk-boto dk-boto-p\" type=\"submit\" value=\"Env\u00eda el mensaje\" \/><span class=\"dk-hp\" aria-hidden=\"true\"><label>Web <input type=\"text\" name=\"dk_web\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" toolparamdescription=\"Campo de control: d\u00e9jalo vac\u00edo\"><\/label><\/span><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Contacto y soporte Hablemos Soporte de la beta, errores, privacidad o prensa: escr\u00edbenos y te responderemos por correo. Escr\u00edbenos Contacto directo Correo y direcci\u00f3n Tambi\u00e9n puedes usar el formulario, eligiendo el motivo. Soporte de la beta Si eres tester y algo no funciona, expl\u00edcalo en el formulario con el motivo \u00abSoporte de la beta\u00bb. Privacidad ... <a title=\"Contacto y soporte\" class=\"read-more\" href=\"https:\/\/www.duokim.com\/es\/contacto\/\" aria-label=\"Leer m\u00e1s sobre Contacto y soporte\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_vg_translation_of":"42","_vg_lang":"es","_vg_wpml_state":"{\"lang\":\"es\",\"trid\":\"92\",\"src\":\"ca\"}"},"class_list":["post-217","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/pages\/217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/comments?post=217"}],"version-history":[{"count":2,"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/pages\/217\/revisions"}],"predecessor-version":[{"id":783,"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/pages\/217\/revisions\/783"}],"wp:attachment":[{"href":"https:\/\/www.duokim.com\/es\/wp-json\/wp\/v2\/media?parent=217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}