{"id":361,"date":"2026-11-10T18:01:24","date_gmt":"2026-11-10T17:01:24","guid":{"rendered":"https:\/\/www.duokim.com\/contact\/"},"modified":"2026-11-12T15:41:00","modified_gmt":"2026-11-12T14:41:00","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.duokim.com\/fr\/contact\/","title":{"rendered":"Contact et assistance"},"content":{"rendered":"<section class=\"wp-block-group dk-cap-pagina is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-molla is-layout-flow wp-block-group-is-layout-flow\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inici<\/span><\/p><\/nav>\n<\/div><p class=\"dk-kicker wp-block-paragraph\">Contact et assistance<\/p><h1 class=\"wp-block-heading\">Parlons-en<\/h1><p class=\"dk-intro wp-block-paragraph\">Assistance de la b\u00eata, bugs, confidentialit\u00e9 ou presse : \u00e9crivez-nous et nous vous r\u00e9pondrons par e-mail.<\/p><p class=\"dk-botons wp-block-paragraph\"><a class=\"dk-boto dk-boto-p\" href=\"#formulari\">\u00c9crivez-nous<\/a><\/p><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Contact direct<\/p><h2 class=\"wp-block-heading\">E-mail et adresse<\/h2><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><ul class=\"dk-llista-check wp-block-list\"><li><strong>E-mail :<\/strong> <a href=\"mailto:jepi@innovandia.com\">jepi@innovandia.com<\/a><\/li><li><strong>Adresse postale :<\/strong> INNOVANDIA, SLU \u00b7 Carrer Prat de la Creu, 77, AD500 Andorra la Vella (Principaut\u00e9 d'Andorre)<\/li><\/ul><p class=\"dk-suau wp-block-paragraph\">Vous pouvez aussi utiliser le <a href=\"#formulari\">formulaire<\/a>, en choisissant le motif.<\/p><\/div><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio dk-seccio-franja is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-targetes is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-messages-square\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Assistance de la b\u00eata<\/h3><p class=\"wp-block-paragraph\">Si vous \u00eates testeur et que quelque chose ne fonctionne pas, expliquez-le dans le formulaire avec le motif \u00ab Assistance de la b\u00eata \u00bb.<\/p><\/div><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-shield-check\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Confidentialit\u00e9 et droits<\/h3><p class=\"wp-block-paragraph\">Pour exercer vos droits sur les donn\u00e9es ou supprimer le compte sans l'application.<\/p><p class=\"wp-block-paragraph\"><a href=\"\/fr\/legal\/confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/p><\/div><div class=\"wp-block-group dk-targeta is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-ico-cap wp-block-paragraph\"><span class=\"dk-ico dk-ico-mail\" aria-hidden=\"true\"><\/span><\/p><h3 class=\"wp-block-heading\">Presse et collaborations<\/h3><p class=\"wp-block-paragraph\">Pour les m\u00e9dias, les partenaires et les propositions de collaboration.<\/p><\/div><\/div><\/div><\/section><section class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Vous avez trouv\u00e9 un bug ?<\/p><h2 class=\"wp-block-heading\">Comment le signaler<\/h2><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\">Une capture d'\u00e9cran et une phrase pour chaque point nous aident \u00e0 le trouver tout de suite :<\/p><ul class=\"dk-llista-check wp-block-list\"><li>O\u00f9 vous \u00e9tiez<\/li><li>Ce que vous attendiez<\/li><li>Ce qui s'est pass\u00e9<\/li><li>Si vous \u00e9tiez sur mobile ou sur ordinateur<\/li><\/ul><\/div><\/div><\/div><\/section><section id=\"formulari\" class=\"wp-block-group dk-seccio is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-contenidor is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-dues-text is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><p class=\"dk-kicker wp-block-paragraph\">Formulaire<\/p><h2 class=\"wp-block-heading\">\u00c9crivez-nous<\/h2><p class=\"dk-intro wp-block-paragraph\">Nous vous r\u00e9pondrons par e-mail.<\/p><p class=\"dk-nota wp-block-paragraph\">INNOVANDIA, SLU \u00b7 Carrer Prat de la Creu, 77, AD500 Andorra la Vella (Principaut\u00e9 d'Andorre)<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group dk-formulari is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f193-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"193\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/361#wpcf7-f193-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\" toolname=\"consultaContacte\" tooldescription=\"Envoyer une demande \u00e0 duokim (assistance b\u00eata, bugs, confidentialit\u00e9, presse) ; un membre de l&#039;\u00e9quipe r\u00e9pondra.\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"193\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f193-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_dk_t\" value=\"1794509346.44ddca1faa7eed82\" \/>\n<\/fieldset>\n<div class=\"dk-camp\"><label for=\"f-nom\">Nom<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"f-nom\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><\/div>\n<div class=\"dk-camp\"><label for=\"f-correu\">Adresse e-mail<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"correu\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"f-correu\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correu\" \/><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-motiu\">Motif<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"motiu\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"f-motiu\" aria-required=\"true\" aria-invalid=\"false\" name=\"motiu\"><option value=\"\">Choisissez une option<\/option><option value=\"Assistance de la b\u00eata\">Assistance de la b\u00eata<\/option><option value=\"Signaler un bug\">Signaler un bug<\/option><option value=\"Confidentialit\u00e9 et donn\u00e9es\">Confidentialit\u00e9 et donn\u00e9es<\/option><option value=\"Presse et collaborations\">Presse et collaborations<\/option><option value=\"Autre chose\">Autre chose<\/option><\/select><\/span><\/div>\n<div class=\"dk-camp dk-camp-ample\"><label for=\"f-missatge\">Message<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"missatge\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"f-missatge\" aria-required=\"true\" aria-invalid=\"false\" name=\"missatge\"><\/textarea><\/span><\/div>\n<div class=\"dk-acceptacio\"><span class=\"wpcf7-form-control-wrap\" data-name=\"privadesa\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privadesa\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">J'ai lu la <a href=\"\/fr\/legal\/confidentialite\/\">politique de confidentialit\u00e9<\/a> et j'accepte qu'INNOVANDIA, SLU traite mes donn\u00e9es pour me r\u00e9pondre.<\/span><\/label><\/span><\/span><\/span><\/div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner dk-boto dk-boto-p\" type=\"submit\" value=\"Envoyer le message\" \/><span class=\"dk-hp\" aria-hidden=\"true\"><label>Web <input type=\"text\" name=\"dk_web\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" toolparamdescription=\"Champ de contr\u00f4le : laissez-le vide\"><\/label><\/span><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Contact et assistance Parlons-en Assistance de la b\u00eata, bugs, confidentialit\u00e9 ou presse : \u00e9crivez-nous et nous vous r\u00e9pondrons par e-mail. \u00c9crivez-nous Contact direct E-mail et adresse Vous pouvez aussi utiliser le formulaire, en choisissant le motif. Assistance de la b\u00eata Si vous \u00eates testeur et que quelque chose ne fonctionne pas, expliquez-le dans le formulaire ... <a title=\"Contact et assistance\" class=\"read-more\" href=\"https:\/\/www.duokim.com\/fr\/contact\/\" aria-label=\"En savoir plus sur Contact et assistance\">Lire la suite<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_vg_translation_of":"42","_vg_lang":"fr","_vg_wpml_state":"{\"lang\":\"fr\",\"trid\":\"92\",\"src\":\"ca\"}"},"class_list":["post-361","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/pages\/361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/comments?post=361"}],"version-history":[{"count":4,"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/pages\/361\/revisions"}],"predecessor-version":[{"id":883,"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/pages\/361\/revisions\/883"}],"wp:attachment":[{"href":"https:\/\/www.duokim.com\/fr\/wp-json\/wp\/v2\/media?parent=361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}